NATURE'S GOODNESS, IN EVERY BITE    •    COD ORDERS: Rs. 300 ADVANCE DELIVERY CHARGES REQUIRED. THIS CHARGE IS NON-REFUNDABLE.    •    NATURE'S GOODNESS, IN EVERY BITE    •    COD ORDERS: Rs. 300 ADVANCE DELIVERY CHARGES REQUIRED. THIS CHARGE IS NON-REFUNDABLE.    •   

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Refund and Returns Policy

At Nourivel, we care about the quality and freshness of our food products. This policy explains how we handle damaged, defective, incorrect, or incomplete orders while maintaining appropriate food safety and hygiene standards.

1. Eligible Issues

You may contact Nourivel if:

  • You receive the wrong product.

  • Your order arrives damaged.

  • A product is defective or has a quality issue.

  • An item is missing from your order.

  • Your order contains an item that is different from what you purchased.

We will review each eligible complaint and determine the appropriate replacement solution.

2. Reporting Time Limit

Please contact us within 48 hours of delivery if you receive a damaged, defective, incorrect, or incomplete order.

Reporting the issue within this period helps us investigate it promptly. Please provide your order number and any supporting photographs or videos.

3. Replacement-Only Resolution

For eligible issues confirmed by Nourivel, the resolution will be replacement of the affected product or incorrect item, subject to product availability.

Refunds are not offered under this policy. If the same product is unavailable, please contact us so we can discuss an appropriate replacement alternative.

4. Proof of Purchase

To review your request, we may ask you to provide:

  • Your order number.

  • Your name and contact information.

  • A description of the issue.

  • Clear photographs or videos of the product and packaging, where applicable.

We may request additional information when reasonably necessary to assess the complaint.

5. Food Safety and Hygiene

For food safety and hygiene reasons, we generally do not accept returns of products that have been opened, consumed, partially consumed, or used.

This restriction does not prevent you from reporting an eligible issue, such as receiving a damaged, defective, incorrect, or incomplete order.

Please contact us before disposing of an affected product whenever reasonably possible so we can review the issue.

6. Customer-Caused Damage

Products damaged after delivery because of improper storage, handling, or use by the customer are not eligible for replacement under this policy.

Each complaint will be reviewed based on the circumstances and the information provided.

7. Return Shipping and Instructions

Please do not send any product back without contacting Nourivel and receiving instructions.

If a return or collection is required because of an error on our part, we will provide the applicable instructions.

8. Sale and Discounted Products

Discounted and promotional products are covered by this policy when they qualify as damaged, defective, incorrect, or incomplete orders.

Any special conditions applicable to a promotion will be communicated at the time of purchase.

9. Order Cancellation

If you wish to cancel an order, contact Nourivel as soon as possible after placing it.

Cancellation may not be possible once an order has been processed, dispatched, or handed over to the shipping provider.

10. Delivery Issues

If an order cannot be delivered because of an incorrect or incomplete address, refusal to accept delivery, or another delivery issue, please contact Nourivel so we can review the circumstances and advise you on the available options.

11. How to Contact Us

For assistance with a damaged, defective, incorrect, or incomplete order, please contact us using the contact details provided on our website.

Please include your order number and a brief description of the issue so we can assist you more efficiently.

Nourivel
Website: https://nourivel.com

This policy applies to eligible replacement requests submitted in accordance with the conditions above. Nothing in this policy is intended to limit any rights that consumers may have under applicable law.

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